| Section | Details |
|---|---|
| Order Cancellation |
- Orders can be cancelled within 2 hours of placing the order. - Once an order is processed or dispatched, cancellation is not allowed. - To cancel, contact our support team via email or phone with your Order ID. |
| Refund Eligibility |
Refunds are only applicable under the following conditions: - The product is defective or damaged at the time of delivery. - An incorrect product is delivered. - The product qualifies under our return policy. Note: Perishable items are non-refundable unless damaged or expired on delivery. |
| Refund Process |
- Initiate your refund request by contacting support@samayamapp.com or calling 94423 11997. - Provide order details and evidence (photos if applicable). - Approved refunds are processed within 7–10 business days to the original payment method. - COD orders will be refunded via bank transfer after details are collected. |
| Non-Refundable Items |
- Perishable goods (e.g., fresh foods) unless they are delivered spoiled or damaged. - Products damaged due to misuse or improper handling. - Customized or special-order items. |
| Contact for Cancellations/Refunds |
SAMAYAM APP. 📧 info@samayamapp.com 📞 94423 11997 📍 Flat No. 36, Building N, Bakthavachalam Street, Anakaputhur, Block: Pammal, Chennai, Chengalpattu District, Tamil Nadu – 600070 |
